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Order FAQ and Contact Details

We want you to be happy with your order and will do everything we can to give you a quality product with a quick turnaround time. Here are some order facts:

Contact Information:

T-Biz Network International
14747 N. Northsight Blvd.  Suite 111-402
Scottsdale, Arizona USA  85260
Main Phone:  480-212-1078
Toll Free (US Only):  1/888-801-1561

Office Hours: 8:30am to 5:00pm Monday - Friday
..... but, we are often here nights and weekends and we check email on a regular basis night and day.

Note: in Arizona we don't observe daylight savings and in the summer we are the same time as Pacific Time.

Turnaround Times
Any of the physical products are in stock. For books and DVDs, we try to ship within one to two days of receiving the order. Our shipping department is open Monday - Friday and closed on most holidays.

Product Update: We are no longer shipping physical copies of T-Seps, T-RIP, Halftone Converter, T-FX or T-Biz ART. The pictures of a package and CD are for visual effect only. These products are downloadable from our Downloads page at Once you order and pay here in our Store we unlock T-Seps with an Authorization Code (you have to send us the unique Request Code generated by T-Seps) and T-RIP with a PIN number. We are still shipping physical DVDs of the training videos and the How To Print T-Shirts eBook DVD.

On books and DVDs, if you are not 100% satisfied with the product simply contact for return authorization within 30 days of receipt of product. See Returns details below.

Due to the nature of software, we will not take returns on T-Seps, T-FX,T-RIP or any stock artwork. T-Seps is fully functioning for 20 days and T-RIP is fully functioning for 15 days when you download the trial versions. You should make sure they do what you want and that they work the way you expect before you make a final purchase.

Freight and Postage
We can ship to virtually any place in the world. We ship via USPS (United States Postal Service) because they have the best rates on "media" such as books, DVDs and software - and they have excellent rates for international shipments. When you check out you have an option to see the actual freight rate depending on your area and the weight of the package. The price of the item does not include any freight or postage.

We use PayPal for payment or you can pay with a standard credit card. You have those choices when checking out.

You can also pay with a company check or money order. We no longer accept bank wire as a payment method. If you are having trouble making payment from your country we will accept Western Union with an additional $50 fee for the extra time and trouble it takes to receive the funds.

We do not ship COD and we only give credit terms to large corporations, schools, government agencies and institutions upon credit approval and with an authorized purchase order. Contact us for more details.

Returns Policy
To return an item simply contact for a return authorization number within 30 days of receipt of product. Pack the item properly and pay the return freight or postage. You should expect to receive your refund within seven days of us receiving the item back in good condition. We will issue a refund in the same manner as we received payment. If you paid by check or money order we will issue a refund check. If you paid by credit card or PayPal, we will issue a credit to that account.

Terms and Conditions
All orders are also bound by the overall Terms and Use of this site.